If you are looking for a stable and rewarding career in banking, working as operations or administrative staff at Citizens Bank is a great choice. Citizens Bank is one of the largest financial institutions in the United States, offering a wide range of banking services, cutting-edge digital platforms, and career growth opportunities.
Whether you are a recent graduate, someone with administrative experience, or a professional seeking stable corporate employment, Citizens Bank offers opportunities across its major offices in cities like Boston, Philadelphia, Providence, and New York City.
Why Choose Citizens Bank for Your Career?
There are several reasons why job seekers prefer Citizens Bank:
Job Stability – Citizens Bank is a large, well-established financial institution with a strong presence across the U.S.
Professional Growth – Employees can develop skills in operations, banking processes, and administration while advancing to higher roles within the company.
Competitive Compensation – The bank offers competitive salaries and benefits packages for both entry-level and experienced staff.
Flexible Work Options – Many roles offer hybrid or remote opportunities, depending on the department and location.
Inclusive Workplace – Citizens Bank emphasizes diversity and inclusion, ensuring a welcoming work environment for all employees.
Responsibilities of Operations / Administrative Staff
Operations and administrative roles at Citizens Bank are crucial for the smooth functioning of daily banking activities. Key responsibilities include:
- Managing and organizing bank documentation and records
- Processing transactions, checks, and deposits
- Handling correspondence with clients and internal teams
- Coordinating meetings, schedules, and departmental activities
- Assisting with compliance and regulatory reporting
- Supporting senior management in operational tasks
- Maintaining accurate databases and records
- Responding to internal and customer queries efficiently
These roles require attention to detail, organizational skills, and the ability to work collaboratively in a fast-paced banking environment.
Salaries for Operations / Administrative Staff at Citizens Bank
Salary depends on experience, role, and location. Here is an overview of typical pay:
| Job Role | Average Salary (Hourly) | Monthly Estimate (USD) | Annual Salary (USD) |
|---|---|---|---|
| Entry-Level Operations Staff | $18 – $24/hour | $2,800 – $3,800 | $34,000 – $46,000 |
| Administrative Assistant | $20 – $26/hour | $3,200 – $4,200 | $38,000 – $52,000 |
| Senior Administrative Staff | $25 – $32/hour | $4,000 – $5,200 | $48,000 – $63,000 |
| Operations Specialist / Analyst | $28 – $38/hour | $4,500 – $6,200 | $54,000 – $74,000 |
| Operations Supervisor | $35 – $45/hour | $5,500 – $7,400 | $66,000 – $90,000 |
Citizens Bank employees often enjoy additional benefits such as health insurance, retirement plans, paid leave, and performance bonuses.
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Visa Sponsorship for International Applicants
For international job seekers, some positions at Citizens Bank may offer sponsorship. Typically, sponsorship is available for candidates in:
- Specialized administrative or operational roles
- Compliance, analytics, or technical operations
- IT and banking process support roles
Common visa options include:
- H-1B Visa – For skilled administrative or operational roles that require specialized knowledge
- Employment-Based Green Cards – For long-term employment in specialized areas
- Optional Practical Training (OPT) – For recent graduates from U.S. universities
Always check the job posting to confirm whether sponsorship is offered.
How to Apply for Citizens Bank Operations / Administrative Jobs
Here’s a simple guide to get started:
Step 1: Prepare Your Resume
Emphasize relevant skills such as data entry, scheduling, documentation, client correspondence, and banking knowledge.
Step 2: Research Open Positions
Visit the Citizens Bank careers website and search for operations or administrative roles in your city of interest.
Step 3: Submit Your Application
Applications are generally submitted online with a resume and cover letter tailored to the specific role.
Step 4: Prepare for Interviews
Expect behavioral and competency-based questions. For some roles, you may need to demonstrate organizational or software skills.
Step 5: Complete Background Checks
Citizens Bank conducts standard employment verification, background checks, and sometimes credit checks for operational roles.
Step 6: Onboarding & Training
New hires undergo orientation and role-specific training to understand the bank’s processes, compliance rules, and workflow.
Top U.S. Cities Hiring Operations / Administrative Staff
Citizens Bank has offices and branches in multiple major U.S. cities. These locations frequently hire operations and administrative staff:
- Boston, Massachusetts – Headquarters and largest operational hub
- Philadelphia, Pennsylvania – Regional operations and administrative center
- Providence, Rhode Island – Key operations and back-office support
- New York City, New York – Corporate offices and administrative teams
- Hartford, Connecticut – Regional support for banking operations
These cities provide ample opportunities for both entry-level and experienced professionals.
Benefits of Working in Operations / Administrative Roles
Working in operations or administrative roles at Citizens Bank comes with several advantages:
- Stable, long-term employment in the financial sector
- Competitive pay and performance-based bonuses
- Health, dental, and vision insurance
- Retirement and 401(k) plans
- Paid vacation, sick leave, and holidays
- Opportunities for internal training and professional development
- Inclusive and supportive workplace culture
Challenges to Consider
While rewarding, administrative and operations roles in banking may include:
- Handling multiple tasks in a fast-paced environment
- Meeting strict deadlines and compliance requirements
- Managing confidential information securely
- Adapting to changing banking technologies and processes
Those with strong organizational skills and adaptability are best suited for these positions.
Who Can Apply?
These roles are suitable for:
- Recent graduates in business administration, finance, or related fields
- Experienced administrative or operations professionals
- International candidates eligible for sponsorship
- Individuals seeking long-term, stable employment in banking
- Candidates who thrive in structured, process-driven environments
Final Thoughts
Operations and administrative roles at Citizens Bank offer a stable and rewarding career path in the U.S. banking sector. With multiple vacancies across major cities, competitive salaries, benefits, and growth opportunities, these positions are ideal for professionals looking to develop their careers in banking.
If you are detail-oriented, organized, and motivated to support one of the largest banks in the United States, prepare your resume and apply today. Your next career move in banking could begin at Citizens Bank’s operations or administrative department.